FAQs / Help
You can view Tour timetables on our main website.
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. On arrival at the Stonehenge Tour, speak to the driver and use any of the following three options to gain entry:
- Mobile: Present the booking reference / booking email via your mobile phone to gain entry OR
- Print: Print email and present to gain entry OR
- Quote Reference Code: Simply quote your ticket reference code to the representative at the turnstile to gain entry
Requests for refunds on tickets or passes purchased will be made at our discretion and will be subject to an administration fee. Please speak to us via this email address firstname.lastname@example.org
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Yes, all vehicles operating the Tour are able to carry wheelchairs on the lower deck of the vehicle.
Yes, you can buy tickets on the day by paying in cash the driver. Apart from exceptionally busy times there is normally space available although we cannot guarantee there will be space available. Our drivers can only accept cash payment.
Sometimes tickets can go into the 'Junk' mail box, so please check your spam filters and the 'Junk' mailbox if it hasn't arrived within 2 hours.
If after 2 hours your confirmation email and e-ticket has not arrived (after checking your junk mailbox) please email email@example.com or for New Forest Tour tickets please email firstname.lastname@example.org if you are certain payment was completed. We will respond during office hours Monday - Friday (excluding bank and public holidays).
The ticketing system is stored on a secure server and all transactions taking place use encrypted data to ensure that your details are safe when making a purchase online
Yes you can buy your tour ticket directly from the bus driver.
For Stonehenge Tour Customers
Tickets are available to buy in advance online, from the Stonehenge Tour bus driver or the Salisbury Reds travel shop. Other locations also selling tickets include the Salisbury Tourist information Centre and our ticket seller at Salisbury Railway Station during the spring and summer months.
For New Forest Tour Customers
Tickets are available to buy in advance online, from the New Forest Tour bus driver, The New Forest Visitor Information Centre, Burley YHA, The New Forest Travel Concierge at Brockenhurst Rail Station as well as a number of New Forest Campsites.
Yes, you can get on and off the tour as much as you like for the whole day.
Please contact us us if you have any questions, comments or complaints
Phone: 01202 338420
Post: The Stonehenge Tour HQ, Salisbury Reds, 6 New Canal, Salisbury SP1 1EX
The Stonehenge Tour is operated by Salisbury Reds
New Forest Tour
Phone: 01202 338420
Post: New Forest Tour HQ, Go South Coast, Towngate House, 2-8 Parkstone Road, Poole, BH15 2PR
The New Forest Tour is run by more bus in partnership with the New Forest National Park Authority